How can I contact Set Paradise?
We are available Monday-Friday 10 am-3 pm est time via phone, and chat on our site. We reply emails with 24 hours. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on Monday. Contact info:
What is your shipping policy?
* US & Canada: Please allow 1-3 business days for processing. Allow 7-14 business days for delivery * UK & International: 1-5 business days for processing. 7-14 business days for delivery
What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at
I received an item and it's damaged
Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.